eIS - eBay International Shipping (2024)

eBay International Shipping is a new shipping service that removes the hassle associated with international shipping. eBay handles tracking, customs clearance, and returns. You will generally see lower shipping costs* and be able to track the status of your order from your eBay account.

*Compared to the non-negotiated cost of shipping with many other international carriers; eBay has negotiated competitive shipping costs for eBay International Shipping. Total international shipping cost is subject to change and depends on the destination country, weight, and dimensions of an item.

At the moment, eBay International Shipping is available on most items up to $2,500 item value (excluding taxes, duties, and delivery fees) and located in the US.

However, items included in eBay’s hazardous, restricted or regulated materials policy, and items that don’t follow our International trading policy are not available with eBay International Shipping. View a list of restricted or prohibited categories.

Note: This is not an exhaustive list and it may be updated based on transportation regulations and export laws, and on macro environment or international regulations.

You can find a list of countries that we ship to in the table below. Please note that the list of countries is subject to change.

Eligible countries

On the item page, next to the shipping cost, you will see the shipping method labeled as “eBay International Shipping”.

If multiple shipping options are offered, you can see the shipping details and compare price and estimated delivery dates for each option available. In this case, you’ll be able to choose the shipping method at the checkout.

There are a number of benefits to using eBay International Shipping, including protections through eBay Money Back Guarantee:

• If an item is lost or damaged during international shipping, you can open an eBay Money Back Guarantee claim.
• If you are not satisfied with your item you can open a return request.

eBay will handle all international returns shipped through eBay International Shipping for the seller making the process much simpler for you. No need to contact the seller.

If you've changed your mind about an item you bought, there's something wrong with it, or you didn’t receive the item, you can request a return. Simply click either "Return this item” or "I didn’t receive it” as you do with other orders and eBay will take care of it. There’s no need to contact a seller directly.

If you have further questions, view instructions on how to open a return request .

eBay is responsible for everything related to the international component of your purchase. This includes setting international shipping costs, managing international transit and other logistics.

eBay also manages returns, refunds, and other claims. Any questions or concerns you may have after the sale should be directed to eBay’s customer support team.